James R Ewer, CBET, CLES, MCSE

Over 15 years of field service experience in the medical laboratory business. Additional experience in industrial metrology and service management. Can solve problems with complex instrument problems and resolve customer concerns. Resourceful independent person that can adapt to dynamic situations and changing technology. Expertise in computer operating systems and applications.

Experience

1999 Metropolitan Hospital Grand Rapids, MI

Metropolitan Hospital is a major health care provider in the southwest Michigan area.

Certified Biomedical Equipment Technician

Service on biomedical instrumentation in Hospital and clinics. Responsible for year 2000 compliance of all biomedical instrumentation.

1992–1998 Coulter Electronics Miami, FL

Coulter Electronics is a major manufacturer of human blood cell analyzing instruments world wide.

Senior Field Service Engineer

Customer service on all types of laboratory instrumentation marketed by Coulter.

First to service instruments on product line acquired from IL. Michigan is now largest market for these products in the Nation..

Used personal interaction skills to make co-workers top regional work group in 1995,1996, and1997.

Organize account assignment between engineers to reduce overtime by two hours per week

Met annual performance review criteria and received pay increases for such six years in a row.

Traveled to other areas of country and caught up areas in work overdue

1990–1992 L. S. Starrett Co. Athol, MA

Starrett is a leading manufacturer in industrial metrology instrumentation.

Customer Service Representative

Service and calibration of products in the precision optical line of measuring instruments.

Assisted in successful transition when Starrett purchased United Metrology in 1991.

Reduce off site storage cost by 15% by purchasing and installing heavy duty storage racks to efficiently store instruments locally.

Hired new employees who became successful and advanced in corporation.

1979–1990 Coulter Electronics Inc. Miami, FL

Coulter Electronics is a major manufacturer of human blood cell analyzing instruments world wide.

Senior Field Service Engineer

Customer service on all types of laboratory instrumentation marketed by Coulter.

Received award for second highest sales of service contracts nationwide.

Responsible for training new employees in the field.

1975-1978 Rickenbacker AFB Columbus,OH

Biomedical Maintenance Specialist

Biomedical repair for all instruments at USAF Hospital

Education

1971–1973 Kellogg Community College Battle Creek, MI

Courses in Electronics engineering technology.

1975-1976 Community College of the Air Force

Courses in business management.

1974-1978 School Health Care Science USAF

Biomedical Maintenance Specialist Course.

2002-2004 Kellogg Community College Battle Creek, MI

Associate Degree in General Studies

Professional Development

Basic Clinical Hematology, CACMLE 2 CEU’s

Administering Windows NT (803), Microsoft approved training course

Supporting Windows NT (922), Microsoft approved training course

Windows NT in the Enterprise (689), Microsoft approved training course

TCP/IP for Windows NT (688), Microsoft approved training course

Creating and Managing a Web Server Using Internet Information Server 4.0 (936), Microsoft approved training course

Seminar in Biomedical Instrumentation, C. A. Rawlings, Instructor

Ditec Level 2 Radiology Course

Ditec Level 3 Radiology Course

Continental Sterilizer Co. Steris System 1 training

Certifications

Microsoft Certified Systems Engineer

Microsoft Certified Professional + I

Certified Biomedical Equipment Technician

Certified Laboratory Equipment Specialist